Return & Cancellation Policy

RETURN & EXCHANGE POLICY

At Iccha By Prime, we are committed to ensuring complete customer satisfaction by providing the best quality products and services. We strive to enhance your shopping experience and are always willing to go the extra mile for you.

Returns & Exchanges

We accept returns within 24 hours of receipt, and customers can also opt for exchanges if preferred. To initiate a return, please email us at info@icchastore.com with your name, order number, and product SKU to ensure a clear and hassle-free process. After receiving our confirmation email, you may send the products back to us.

Conditions for Returns

1. Damaged, Defective, or Wrong Item Received:

   • If you notice the outer packaging is damaged or tampered with upon receipt, verify the product against the invoice before accepting the package.
   • If there is any discrepancy, either refuse the delivery or accept it with a suitable remark on the proof of delivery.
   • Lodge a complaint with the local office of the courier agency to help us address such issues in the future.
   • Contact us at support@icchastore.com within 24 hours of receiving the product to report any damage, manufacturing defect, or wrong item received.
   • Retain all packaging materials and the product until you receive further instructions from us.

2. General Complaints:

   • For any other complaints, email us at info@icchastore.com within 24 hours of receiving the product.

3. Return Confirmation:

   • Do not return any product before receiving confirmation from Iccha By Prime. Products returned without confirmation may not be eligible for credit or replacement.

4. Non-Returnable Items:

   • Custom-made products and stitched outfits made to customer specifications are non-returnable unless they are found to be in a damaged condition. Stitched outfits are made based on the measurements provided by customers. Iccha By Prime is not liable for issues related to fitting if the product was made according to the given measurements and instructions.

Return Process

• Ensure all defective products are returned with a copy of the invoice, original packing, and in the original condition within 48 hours of receiving confirmation from Iccha By Prime.
• Safe receipt of the returned product is the sole responsibility of the customer.
• Mark the package as 'DEFECTIVE RETURNS' when returning the product.
• All return logistics costs are to be borne by the customer.

Examination and Modifications

• Iccha By Prime will examine the returned products based on the details provided in your email.
• If the error is found to be on the customer's part, necessary modifications/alterations will be made at the customer’s expense.
• In rare cases where the original fabric is unavailable for alterations, we may use plain fabric of the same color, and the customer may bear the cost of such replacement fabric.

For any further queries, please contact us at info@icchastore.com.